When we refund
eSIM not installed
full refundWe refund the full amount if no more than 180 days have passed since purchase.
Installed but not working
after a checkIf the network or supplier is at fault. We check the profile status and data usage, then refund the full amount or the unused part.
No refund
The data is used up, the plan has expired, the eSIM was deleted from the phone, or it was installed on a carrier locked phone.
How to request
Email support@skipthekiosk.com from the address used for the order. Include the order number and what happened. We'll reply to the same email.
If the eSIM isn't working, email us within 30 days of the problem starting and attach screenshots of your network settings. We'll try to fix it first and refund if we can't.
See a charge you didn't make? Email us within 30 days. We may freeze the account while we look into it.
Where and when
We refund to the original payment method:
- Card
- Usually 5-10 business days, depending on your bank
- USDT
- On the same network and token, to an address you provide. Not to the address the transfer came from
- Russian bank card or SBP
- To the same card or account, with a refund receipt
We refund the same amount in the currency you paid. Exchange rate differences and bank conversion fees aren't covered.
If you're in the EU
At checkout you agree that the eSIM is delivered right away. Once it's delivered, the 14-day right of withdrawal no longer applies. The refund rules above still apply.
Before a chargeback
A bank dispute can take weeks. Email us first: if your case fits the rules above, we'll refund without a dispute.